Legal Notice

This website is operated by Mugverse.

Brand name: Mugverse

Website: mugverse.ma

Email: contact@mugverse.ma

Instagram: @mugverse.ma

Country: Morocco

Registered address: Anfa, Casablanca

Phone number: 0610053774

Mugverse is an artisanal ceramics brand offering handmade creations, including mugs, decor pieces, tableware, sinks, and custom-made pieces.

The website allows visitors to discover our collections, place orders, request custom creations, and contact the Mugverse team.

Our products are handmade artisanal pieces.

Because each piece is made by hand, slight variations in shape, color, size, texture, finish, or details may occur. These variations are part of the handmade character of Mugverse creations and do not constitute defects.

Product photos are provided for presentation purposes. Colors may vary slightly depending on lighting, screen settings and production batches.

Prices are displayed in Moroccan dirhams, MAD.

Mugverse reserves the right to modify prices at any time. The price applied to an order is the price displayed at the time the order is placed, unless there is an obvious error.

When a customer places an order, Mugverse may contact the customer by phone to confirm the order details, including name, phone number, city and delivery address.

Order follow-up may be handled through WhatsApp.

Mugverse reserves the right to cancel or refuse an order in case of incomplete information, suspicious activity, unavailable stock, or inability to confirm the order.

Delivery is available across Morocco.

After your order is placed, our team calls you by phone to confirm your delivery details. The order follow-up is then handled through WhatsApp.

Estimated delivery times:

• Major cities: 24h to 48h
• Other cities: 48h to 72h
• Remote areas: up to 96h depending on the destination

Mugverse applies a satisfied or refunded approach.

If your order does not meet your expectations upon delivery, contact us quickly on WhatsApp so our team can assist you.

Returns may be accepted if the product is returned in its original condition, unused and undamaged.

For personalized or custom-made pieces, returns may be reviewed on a case-by-case basis, except in case of a defect or an error on our part.

After the return is approved, Mugverse may proceed with a refund or exchange according to the situation.

Custom-made creations are produced according to the customer request.

The customer is responsible for providing clear and complete information, including colors, themes, references, names, messages, dimensions or any other customization details.

Production time may vary depending on the complexity of the piece and workshop availability.

All content on this website, including texts, images, product photos, visual identity, logo, design, layout and brand elements, belongs to Mugverse or is used with permission.

Any reproduction, copying, modification, distribution or commercial use without prior written permission is prohibited.

Some custom creations may be inspired by themes, universes or customer references.

Mugverse does not claim ownership over third-party trademarks, characters, logos or copyrighted works. Custom requests involving protected elements are handled as personalized artisanal work at the request of the customer.

Mugverse makes reasonable efforts to keep the website accessible and functional.

However, the website may be temporarily unavailable due to maintenance, technical issues, hosting problems, updates or circumstances beyond our control.

Mugverse cannot be held responsible for indirect damages, technical interruptions, user device issues, internet connection problems, or misuse of the website.

Personal data collected through the website is processed according to our Privacy Policy.

Visitors and customers can contact Mugverse for any request related to their personal data.

For any question, request or complaint, you can contact us at:

Email: contact@mugverse.ma

Instagram: @mugverse.ma

Website: mugverse.ma